Q: I would like to place an
order. How secure is the PayPal payment process?
A:
Paypal is currently used by more than 100 million plus
members and merchants worldwide as their preferred online
payment processor. Your credit card information is never
revealed to any other party as it is handled exclusively by
Paypal. Once you place your order, we simply receive a
confirmation from PayPal, with a description of goods and
notice of successful payment. We then assemble your order
and send it on its way to your destination.
Further information about using Paypal can be located on their
website - www.paypal.com.
Q: I would like to order from
your site, but do not have a PayPal account. Can I still
make a purchase? A:
Yes you can. At checkout you will be given a choice to login
as a Paypal account holder or to checkout as a guest..
Simply click on the check out as a guest option and proceed
by filling in your payment information. It’s that
easy! Your order will then be on it’s way.
Q: I'm located within Canada /
USA and have placed an order. How soon should I expect my
products? A:
Orders received on any business day (Monday to Friday), are
packaged and ready for dispatch within 24-72 hours, or
longer depending on stock availablitly. Your order will
usually arrive to your destination in 1-7 business days
(Canada) or 4-10 business days (USA). We also offer upgraded
shipping methods for time sensitive orders, listed in our
About Us page. You may add expedited shipping to the cart
like an item, by clicking on the "upgrade
shipping" link on our homepage or at the top of every
product category page at anytime during your shopping
session.
Q: Do you offer a purchase
return guarantee in case of unwanted, lost, or damaged goods
during the delivery process? A:
Yes. Should any product(s) become damaged during the
shipping process, a full refund or exchange will be offered
including the initial shipping costs. Refunds for unwanted
goods or exchanges are available only if the items are in
their original form, have not been used or damaged, original
manufacturers packaging is in tact, schematic drawings, and
any tags are not missing. Only the cost of the item will be
refunded. Shipping charges are not refunded. In the case of
free shipping offers on select items and free shipping value
offers, we reserve the right to deduct the our initial
shippingl cost for the returned item(s). As well our
products are also carefully inspected prior to shipping to
avoid any unnecessary problems with performance. Should a
problem arise with any of the products during the warranty
period, you may contact us so that we may direct you to the
nearest manufacturers service center for warranty
privileges. (please refer to our Return Policy/Guarantee on our "About
Us page" for details.
Q: I am ordering from the USA
and noticed your prices are in Canadian currency
(CAD). How do I know what the
cost would be in US funds? A:
Our payment processor will automatically convert the payment
to your currency based on the exchange rate at the time of
your purchase. This is automatic, and it will appear in your
account summary (Paypal account holders) or on your next
credit card statement mailed out to you by your financial
institution, or both. This automatic currency conversion
also applies to orders placed from other countries in their
applicable currency.
Q : I am located outside of
North America and would like to place an order. Are the shipping rates posted on your web site applicable
to orders placed from beyond the borders of USA &
CANADA? A:
No. Our site will automatically detect your destination and
add a surcharge cost for international handling/shipping
service in addition to our North American rates as listed
and mentioned on our "About Us" page. Some
products on our site have a price section just for
international customers to cover any extra costs and
streamline your shopping experience. Orders to international
destination may also be subject to over and above fees prior
to dispatch due to any overweight or irregular sized items.
We will contact you for your sole option to pay any extra
shipping charges and you will have to opiton to cancel your
order if the charge is not within budget.
Should you have any further questions please feel free to
contact us through our Contact Us page link (top left)
