Q: I would like to place an order. How secure is the PayPal payment process?
A:
Paypal is currently used by more than 100 million plus members and merchants worldwide as their preferred online payment processor. Your credit card information is never revealed to any other party as it is handled exclusively by Paypal. Once you place your order, we simply receive a confirmation from PayPal, with a description of goods and notice of successful payment. We then assemble your order and send it on its way to your destination. Further information about using Paypal can be located on their website - www.paypal.com.

Q: I would like to order from your site, but do not have a PayPal account. Can I still make a purchase?
A: Yes you can. At checkout you will be given a choice to login as a Paypal account holder or to checkout as a guest.. Simply click on the check out as a guest option and proceed by filling in your payment information. It’s that easy! Your order will then be on it’s way.

Q: I'm located within Canada / USA and have placed an order. How soon should I expect my products?
A: Orders received on any business day (Monday to Friday), are packaged and ready for dispatch within 24-72 hours, or longer depending on stock availablitly. Your order will usually arrive to your destination in 1-7 business days (Canada) or 4-10 business days (USA). We also offer upgraded shipping methods for time sensitive orders, listed in our About Us page. You may add expedited shipping to the cart like an item, by clicking on the "upgrade shipping" link on our homepage or at the top of every product category page at anytime during your shopping session.

Q: Do you offer a purchase return guarantee in case of unwanted, lost, or damaged goods during the delivery process?
A: Yes. Should any product(s) become damaged during the shipping process, a full refund or exchange will be offered including the initial shipping costs. Refunds for unwanted goods or exchanges are available only if the items are in their original form, have not been used or damaged, original manufacturers packaging is in tact, schematic drawings, and any tags are not missing. Only the cost of the item will be refunded. Shipping charges are not refunded. In the case of free shipping offers on select items and free shipping value offers, we reserve the right to deduct the our initial shippingl cost for the returned item(s). As well our products are also carefully inspected prior to shipping to avoid any unnecessary problems with performance. Should a problem arise with any of the products during the warranty period, you may contact us so that we may direct you to the nearest manufacturers service center for warranty privileges. (please refer to our Return Policy/Guarantee on our "About Us page" for details.

Q: I am ordering from the USA and noticed your prices are in Canadian currency (CAD). How do I know what the cost would be in US funds?
A: Our payment processor will automatically convert the payment to your currency based on the exchange rate at the time of your purchase. This is automatic, and it will appear in your account summary (Paypal account holders) or on your next credit card statement mailed out to you by your financial institution, or both. This automatic currency conversion also applies to orders placed from other countries in their applicable currency.

Q : I am located outside of North America and would like to place an order. Are the shipping rates posted on your web site applicable to orders placed from beyond the borders of USA & CANADA?
A: No. Our site will automatically detect your destination and add a surcharge cost for international handling/shipping service in addition to our North American rates as listed and mentioned on our "About Us" page. Some products on our site have a price section just for international customers to cover any extra costs and streamline your shopping experience. Orders to international destination may also be subject to over and above fees prior to dispatch due to any overweight or irregular sized items. We will contact you for your sole option to pay any extra shipping charges and you will have to opiton to cancel your order if the charge is not within budget.

Should you have any further questions please feel free to contact us through our Contact Us page link (top left)

Goto Top