Q: I would like to place
an order, how secure is the Pay Pal payment process?
is currently used by more than 100 million plus members and merchants worldwide
as their preferred online payment processor. Pay Pal is more secure
than telephone orders, since credit card information is never revealed to anyone, or to any other party by Pay Pal. Once you place your order, we
simply receive a confirmed notice from PayPal of your order with a description
of goods, along with successful payment. In return, we securely
assemble your order and send it on its way to your destination.
Q: I would like to order from
your site, but do not have a PayPal account can I still make a purchase? A: Yes
you can. At checkout you will be given a choice to login (only if
you are a PayPal account holder)
or you may click on a link shown bellow the log-in section and check out as a guest using your credit card. It’s
that easy! All you do is fill in the payment details and your order will
be on it’s way.
Q: I'm located within
Canada / USA and have placed an order. How soon should I expect my product? A: Orders
received on any business day (Monday to Friday), are
packaged and ready for dispatch within 24-48 hours, or longer depending on stock, and will usually
arrive to your destination in 1-7 business days(Canada) or 6-10 business days(USA) We also offer upgraded shipping methods for time sensitive orders, listed in our about us page which you may add to the cart like an item, or by clicking on the "upgrade shipping" link in our homepage or at the top of every product category page at anytime during your shopping session.
Q: Do you offer a purchase return
guarantee, In case of unwanted, lost or damaged goods during the delivery
process? A: Yes.
Should any product(s) become damaged
during the shipping process, a full refund or exchange will be offered
including the initial shipping costs. In the case of unwanted goods and or exchanges, provided they have not been used, original manufacturers packaging is in tact, schematic drawings, tags aren't missing, Items(s) may be returned in their original form, we will do a full credit of the cost of the item minus our cost to ship the item out initially. In the case of free shipping offers on select items, free shipping value offers, we reserve the right to deduct the actual cost to ship the item(s) if items are returned unwanted. As well our products are also carefully inspected and undergo a quality
control process prior to shipping to avoid any unnecessary problems
with performance and state upon receipt. Should a problem arise
with any of the products during the warranty period, you may contact
us so that we may direct you to the nearest manufacturers service
center for warranty privileges. (please refer to our Return Policy/Guarantee in our "about us page" for details.
Q: I’am ordering from
the USA and noticed your prices are in canadian currency (CAD), how do
I know what the cost would be in US funds? A: Our
payment processor will automatically convert the payment to your
currency based on the exchange rate at the time of your purchase. This is automatic, and it will appear in your account summary (paypal account holders) or on your next credit card statement mailed out
to you by your financial institution, or both. This automatic currency conversion
also applies to orders placed from other countries in their applicable currency. We also have a curency converter in our home page were you can do the conversion before you shop on the most curent market rate.
Q : I’am located overseas
and would like to place an order, are the shipping rates posted on your web site applicable to orders placed from beyond the borders of USA
& CANADA? A: Yes ..the shipping rates posted in our “about us” page are
applicable to all destinations overseas as may be available by our shippers, as well to the United States and Canada. In addition our site will automatically detect your destination and also adds a surcharge cost for overseas handling/shipping service in addition to our North American rates as listed and mentioned in our about us page. Some products in our site have a price section just for overseas customers to cover any extra costs and streamline your shopping experience from us. as well orders to overseas which include fishing rods may be subject to over and above fees prior to dispatch and as a result to any overweight or irregular sized item we will contact you for your sole option to pay any extra shipping charges or if not within budget you can cancel your order and receive a full credit without penalty or any cancellation charges. Its that simple ..we are here to extent our service and products to overseas customers as best we can and we value you as a customer. Should you have any questions please also feel free to contact us through our contact us page link (top left)